Poko App's Terms & Conditions – Complete Guide to Using the Platform

1 General Terms & Conditions

Welcome to Poko App. These Terms and Conditions govern the use of the Poko App platform. By registering for or using Poko App, you are considered to have accepted these Terms and Conditions in full. Please read this document carefully before registering.

Poko App is an online gaming platform offering slots, Sports Betting, fish games, and Live Casino services to members in Bangladesh. Participation on this platform is entirely voluntary, and members play at their own risk.

In these Terms and Conditions, "we" and "our" refer to Poko App, while "you" and "member" refer to any user registered on the platform. In the event of any dispute or ambiguity, Poko App's interpretation shall be final.

2 Account Registration

Accurate and complete information must be provided when opening an account on Poko App. Accounts created with false or misleading information may be closed at any time, and any remaining balance may be forfeited.

Registration Requirements:

• Only one account is permitted per person. Opening multiple accounts under the same identity will be treated as fraud.
• The mobile number, name, and payment details provided at registration must be accurate.
• Accounts are for personal use only and must not be shared with or used by anyone else.
• After registration, a national ID or other proof of identity may be requested for verification purposes.
• Any changes to account information must be made through the support team.

Poko App reserves the right to reject any registration application without providing a reason. Once an account is created, the member is required to comply with these Terms and Conditions.

3 Age Verification

Poko App strictly enforces a policy against gaming by anyone under the age of 18. By registering on the platform, you confirm that you are at least 18 years old.

If a member is found to be under 18 years of age, their account will be immediately closed and all deposited funds will be forfeited. We reserve the right to request a national ID or birth certificate for age verification at any time.

4 Deposits & Payments

Poko App currently supports deposits via bKash, Nagad, and Rocket. The following conditions apply to all deposits:

• The mobile banking account used for deposits must be registered in the member's own name.
• Deposits made through third parties are strictly prohibited and may be reversed or cancelled.
• A minimum deposit amount is in place and may be subject to change.
• Deposits are generally credited to your account within 5–15 minutes.
• If a deposit is delayed, please contact support with your payment reference number.

Deposit Limits:

Poko App reserves the right to temporarily hold and review any suspicious transactions or unusually large deposits. Where money laundering or other illegal financial activity is suspected, the relevant authorities may be notified.

5 Withdrawal Policy

Account verification (KYC) must be completed before withdrawing any winnings from Poko App. The following conditions apply to all withdrawals:

• Withdrawals will only be made to the mobile banking number used to make the deposit.
• Minimum and maximum withdrawal limits apply.
• Wagering requirements must be fulfilled before any bonus funds can be withdrawn.
• Withdrawal processing typically takes between 15 minutes and 24 hours.
• Withdrawals may be temporarily placed on hold if urgent verification is required.

6 Bonuses & Offers

Poko App regularly offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, which should be read carefully before claiming.

General Bonus Terms:

• The welcome bonus is applicable once only, on the first deposit.
• Each bonus has a wagering requirement that must be met before a withdrawal can be processed.
• Certain game restrictions may apply when playing with bonus funds.
• Bonus abuse will result in the bonus being voided and the account suspended.
• Any attempt to claim bonuses using multiple accounts or the same device will result in all associated accounts being closed.
• Poko App reserves the right to modify or discontinue any bonus offer at any time.

For full details on bonuses, Promotions Page Visit.

7 Betting & Gaming Rules

The following rules must be observed when betting and gaming on Poko App:

• Once a bet is confirmed, it cannot be cancelled or changed.
• If a technical issue occurs during any game or event, Poko App reserves the right to void that round.
• Outcomes in Sports Betting are determined based on official results.
• Odds in live betting are subject to change; only confirmed odds are final.
• If a game is interrupted due to server or network issues, the bet for that round is generally considered void.

Game Fairness:

All games on Poko App are powered by internationally certified RNG (Random Number Generator) technology. This ensures that every game outcome is entirely random and determined without any interference from any party.

8 Prohibited Activities

The following activities are strictly prohibited on Poko App. Any account found to be engaged in such conduct will be permanently closed:

• Multiple Accounts: Operating multiple accounts under the same person's name or details.
• Bots & Automation: Using automated software, bots, or scripts to play games.
• Collusion: Attempting to collude with other players to influence game outcomes.
• System Exploitation: Exploiting technical glitches or vulnerabilities in the platform.
• Money Laundering: Using the platform for the purpose of money laundering.
• Chargebacks: Attempting to initiate fraudulent payment reversals or chargebacks.

9 Account Closure & Suspension

Poko App may suspend or permanently close any account for the following reasons:

• Breaching the terms and conditions or engaging in prohibited activities.
• Failing identity verification or providing incorrect information.
• Extended periods of inactivity (typically more than 12 months).
• Account closure at the member's own request.
• Due to legal or regulatory requirements.

Members may also request account closure at any time. Any valid balance in the account will be returned; however, bonus balances will be forfeited.

10 Responsible Gaming

Poko App believes gaming is a form of entertainment, not a source of income. We encourage all members to play responsibly.

Responsible Gaming Features:

• Setting your own daily, weekly, or monthly deposit limits.
• Setting your own session time limits.
• Taking a temporary account break for a set period when needed.
• Option to permanently close your account if you experience problem gambling.

If you feel that gaming is having a negative impact on your personal or financial life, please contact our support team or Responsible Gaming Page Visit.

11 Privacy & Data Protection

Poko App places the highest priority on protecting members' personal information. We use SSL encryption and advanced security technology to keep your data safe.

• Your personal information is never sold to third parties.
• Information is never shared with third parties except where legally required.
• Your transaction history is visible only to you and Poko App.

For more details, visit our Privacy Policy Read.

12 Changes to Terms & Contact

Poko App reserves the right to partially or fully amend these Terms and Conditions at any time. Members will be informed of any changes via platform notifications or email.

Updated terms take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised terms.