Poko App believes gaming should be a source of entertainment, not a burden in life. We encourage every member to play in a healthy and responsible way.
Our commitment to safe and enjoyable gaming on Poko App
You decide how much to spend on gaming. Poko App lets you set daily, weekly, or monthly deposit limits.
Decide in advance how long you will play each day. Poko App's timer feature will automatically alert you when your set time is reached.
If you feel you need a break, Poko App offers a self-exclusion option. You can choose anything from a 24-hour pause to a permanent account closure.
Set a limit in advance on how much you are willing to lose before you stop playing. This is a highly effective responsible gaming measure for reducing financial loss.
At regular intervals, Poko App will show you a summary of your gaming sessions — a clear breakdown of how long you played and how much you won or lost.
Poko App strictly prohibits access to anyone under 18. Through our identity verification process, we ensure the platform is for adults only.
Responsible Gaming means enjoying gaming as a form of entertainment without letting it take over your life. At Poko App, we believe that when played the right way, online gaming can be fun and safe.
Responsible gaming means knowing your limits, sticking to your budget, and not treating gaming as a solution to your problems. Poko App has a few core principles for playing responsibly:
Poko App is fully committed to responsible gaming practices and helps members build healthy gaming habits.
Online gaming is growing rapidly in Bangladesh. Many people come to platforms like Poko App for entertainment and enjoy a fun experience. However, without awareness, some end up spending more time or money than they intended.
Gaming addiction can affect not just your finances, but also your family relationships, mental health, and professional life. That is why responsible play is something we take very seriously at Poko App.
Winning or losing in gaming is entirely a matter of chance. No strategy or system can guarantee a win. Only play with money that you can afford to lose without it significantly affecting your life.
The warning signs below may indicate that your gaming habits are becoming hard to control. Being honest with yourself is the first step toward responsible play.
Placing increasingly large bets to try to recover losses.
You planned to play for just 1 hour, but hours have gone by.
Hiding your gaming activity or losses from the people close to you.
Feeling angry, frustrated, or restless when you cannot play.
You are using household or emergency funds for gaming.
Failing to meet professional or personal responsibilities because of gaming.
If you notice any of the above signs in yourself, contact the Poko App support team right away. We are ready to help without judgment.
To make responsible play easier on Poko App, we have built a set of practical tools that you can use at any time.
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Once you reach a set loss amount, your account will automatically stop gaming activity. This protects you from further losses.
Set a maximum duration for each gaming session. Once the time is up, the platform will automatically log you out.
Take a temporary break for anywhere between 24 hours and 30 days. During this period, you will not be able to play any games or make new deposits.
Apply for self-exclusion to take a temporary or permanent break from the platform. Your decision will be handled with full respect and discretion.
View your complete gaming history, total spending, and a detailed time report at any time. Transparency is the foundation of responsible play.
Setting limits on Poko App is straightforward. Just follow the steps below:
Sign in to Poko App with your username and password.
Click your profile icon in the top right corner and select "Settings".
Look for the "Responsible Gaming" tab within Settings.
Choose whichever limit you need — deposit, time, or loss — and enter the amount.
Confirm your selection. Limit reductions take effect immediately.
If you have any trouble setting limits, contact Poko App's live chat support. Our team is always ready to help.
Follow these simple tips for a consistently enjoyable experience on Poko App:
Caution: Never think of gaming as a way to earn money or solve financial problems. It is purely a form of entertainment.
If you feel your gaming habits are getting out of control, asking for help is not a sign of weakness — it takes real courage. Poko App is here for you.
Reach out to us via live chat 24 hours a day, 7 days a week. Our team will assist you with full confidentiality.
Send us a detailed description of your issue at [email protected]. We will respond within 24 hours.
Talk to Someone You Trust
Share your concerns with a family member or close friend. Don't face it alone — lean on the people around you for support.
Seek Professional Advice
If needed, seek help from a mental health professional or counselor. It is completely normal and a genuinely effective step to take.
Self-exclusion requests on Poko App are kept strictly confidential. We respect your decision and will never pressure you to return.
Join Poko App and play by responsible gaming principles. Set your own limits, enjoy the entertainment, and stay safe.