Poko app is fully transparent about how it collects, uses, and protects your personal information. This privacy policy explains in detail how your data is managed.
A quick overview of how poko app keeps your information secure
All your personal information and transactions are protected with 256-bit SSL encryption. No third party can read or steal this data.
Poko app never sells your personal information to advertisers or third parties. Your data is used solely to deliver our services.
You have the right to view, correct, or request deletion of your personal data. You can manage your information at any time through our support team.
Your information is stored on secure, internationally certified servers. Regular security audits are conducted to prevent any data breaches.
Poko app clearly discloses which cookies it uses and why. You have the option to disable non-essential cookies at any time.
In the event that your data security is compromised for any reason, Poko App will notify you promptly and take the necessary steps to address the situation.
Welcome to poko app. This privacy policy is an important document that explains how poko app collects, stores, uses, and protects your personal information. We believe your privacy is a fundamental right, and safeguarding it is our foremost responsibility.
Poko app is a trusted online gaming platform for members in Bangladesh. When you use our services, you share certain personal information with us. We protect that information using internationally recognized security technology and clear, transparent policies.
Reading this privacy policy will help you understand your rights over your data and how poko app upholds them. By registering with poko app, you are considered to have accepted this privacy policy.
This privacy policy was last updated in January 2026. Members will be notified at the time of any future updates.
Poko app only collects information that is necessary to provide our services. We never collect unnecessary or excessive data.
| Type of Data | Example | Why It's Needed |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Account Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Registration & Communication |
| Financial Information | Mobile banking number, transaction history | Deposit & Withdrawal Processing |
| Gaming Information | Betting history, game preferences, session duration | Service improvement and responsible gaming |
| Device Information | IP address, browser type, device ID | Security Verification & Fraud Prevention |
Poko app collects your information in the following ways:
poko app never purchases or obtains your personal information from third parties without your consent.
Poko app uses your personal information only for specific, legitimate purposes. Details are outlined below:
Poko app does not use your information for any ad networks or third-party marketing purposes. Our marketing communications relate solely to our own services and offers.
Poko app shares your personal information only in very limited circumstances and under strict conditions. We never sell or rent your data.
Please Note: Even in the above cases, only the minimum necessary information is shared. Under no circumstances is your complete profile shared with any third party.
The poko app website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
You can disable non-essential cookies through your browser settings, though some features may become limited as a result.
Poko app retains your information for a defined period. Once that period expires, your data is securely deleted or anonymized.
| Type of Data | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 years as required by financial regulations |
| Gaming History | For the duration of the active account + 2 years |
| Support Conversations | 3 years after last contact |
| Cookies & Session Data | Upon session end or up to 30 days |
Certain information may need to be retained beyond the periods above due to legal obligations.
As a poko app member, you have the following rights regarding your personal information:
The right to know what information has been collected about you and to receive a copy of it.
The right to request correction of inaccurate or outdated information.
The right to request deletion of your personal data under certain conditions.
The right to request that we stop using your data for specific purposes.
The right to receive your data in a commonly used, portable format.
The right to object to the processing of your data for specific reasons.
To exercise any of these rights, please contact our support team. We typically respond within 30 business days.
Poko app strictly prohibits access to its services by anyone under the age of 18. We do not knowingly collect personal information from minors.
If a parent or guardian discovers that their minor child has registered on Poko App, we ask that they contact our support team immediately. We will close the account and delete all associated data.
A note for parents: Monitor your child's device and online activity. Online gaming platforms are intended for adults only.
Poko app may update this privacy policy due to operational needs or legal changes. Members will be notified in advance of any significant updates.
Last updated: January 2026. Changes have been made to the Cookie Policy and Data Retention Period sections compared to the previous version.
If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our support team. We aim to respond to your message promptly.
[email protected]
Typically responded to within 24 hours
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Available 7 days a week, 24 hours a day
After you submit a privacy-related complaint, we will provide an initial response within 7 business days and aim to resolve the matter fully within 30 business days.